Shipping

We make every effort to ensure that your shipments arrive without a hitch and to keep shipping costs as low as possible. In this regard, we hope you will be as satisfied with our shipping charges as you are with the prices of our products. When it comes to the purchase of several products at once, all your purchases are packaged together and sent to you in one shipment to save you money on shipping.

Orders processing time

General articles in stock : 1 to 2 business days
Swimming pool kits : 4 to 6 business days
Special Orders : 8 to 10 business days
Spas in stock : 2 to 4 business days
Spas Back Order : 4 to 6 weeks

Rush deliveries

Next day delivery or 2-day delivery is sometimes available at an additional cost. Contact customer service to find out about rates and availability.

Shipping promotions

Reduced delivery charges and free delivery replace usual delivery charges on each item during special promotional periods, only if it applies.

Additional shipping information

The following applies to all orders: The delivery period is generally 5 business days. Please call customer service for a more precise estimate. Shipments outside of UAE are subject to additional charges and taxes. These charges and taxes are payable upon reception and are the responsibility of the customer. When you compare our shipping charges with those of our competitors, we believe you will conclude, as have so many satisfied customers, that Desert Grove offers you the best qualityprice ratio on shipping.
For more information, contact our customer service department at +971-4-559-6232.

Inspection upon delivery

We do everything possible to make sure your order is put together and handled with care. We also use supplementary protective packaging to make sure your goods arrive in perfect condition. We ask that you do not sign the shipping waybill for any order that is visibly damaged. If a product seems damaged, please refuse delivery and inform customer service immediately by calling +971-4-559-6232.

Private shippers

Large items such as Swim Spas, gazebos and patio furniture are shipped via private transport companies (shippers). These companies will call you in advance to arrange a delivery date and time. It is critical that you examine the merchandise you receive from the shipper with great care before signing and accepting delivery.

It is important to look for external damages to packaging, and to remove the contents from its packaging in the presence of the shipper to determine if the merchandise is damaged. If you discover any visible damage, indicate it on the shipping order. If the merchandise is damaged to the point where it is not usable, please refuse delivery.

If you discover internal damages (not readily visible) after accepting delivery of the merchandise, please inform us within 48 hours of reception. Desert Grove is not responsible for damages once you have signed the shipping order accepting delivery of the merchandise. We will, however, assist you in recovering any damages from the shipper.

Your satisfaction is our main priority at Desert Grove. All products refused upon delivery will be replaced and errors corrected immediately. If you have questions concerning your delivery, please contact our customer service department at +971-4-559-6232.

Return Policy

Return, reimbursement and exchange policy when an order was placed on desertgrove.com Website.

Should the merchandise be defective or not work, it can be exchanged for similar merchandise under the following conditions:

  • Merchandise is returned in its original packaging and in good condition
  • Merchandise is returned within 10 days of the delivery date
  • Return costs equivalent to 15% of the amount of the merchandise will be deducted for restocking fees.

The reimbursement will be made only after the merchandise has been checked by Desert Grove.

No return will be accepted for :

  • The automatic cleaners and replacement liners
  • Electronic parts (i.e.: control panels, spa pack, etc.)
  • Special or customized orders

To return the merchandise, please contact Customer Service by email web@desertgrove.com or by phone at +971-4-559-6232

PLEASE READ THE FOLLOWING CONDITIONS CAREFULLY

Use of this Internet site operated by Desert Grove LLC. ("desertgrove.com") and located at the URL address www.desertgrove.com (the "Site") is governed by the following terms and conditions. While using the Site, customer undertakes to respect the terms and conditions listed hereunder. The contract between desertgrove.com and customer which results by customer's acceptance of the terms and conditions stipulated herein by way of customer's use of the Site, is governed by the laws applicable in the United Arab Emirates. In the event that customer does not accept these terms and conditions,
customer should not use this Site and should not order any products through this Site. The terms and conditions hereunder may be modified at anytime by www.desertgrove.com with further notice to customer.

RULES RESPECTING THE USE OF THE WEB SITE

It is strictly forbidden to download, post, publish, transmit, reproduce or distribute, by any means whatsoever, any information or other elements obtained through this Site. Such information and elements are protected by copyright or by any other intellectual property right and may not be used without prior written authorization from the beneficiary of the right in question. The Site and elements contained therein are supplied as is, without any guarantee, implicit or explicit, and accordingly, www.desertgrove.com declines any and all responsibility and does not give any guarantee with respect to the reliability, suitability for a particular purpose or the precision of the elements reproduced on the www.desertgrove.com declines any and all responsibility and does not give any guarantee with respect to the reliability, suitability for a particular purpose or the precision of the elements reproduced on the Site. www.desertgrove.com together with its affiliates, directors or employees decline all responsibility regarding any error or any information which could be found on the Site and cannot at any time be held responsible of any damages resulting therefrom. In the event that such errors or information shall be
detected, www.desertgrove.com undertakes to advise its customers within a reasonable delay. Please note that certain products may be slightly different than the illustration appearing on the Site.

SALE CONDITIONS

The price payable for each product ordered is the one appearing on the Site for that product at the time of customer's purchase. All prices are stipulated in United Arab emirates Dirhams. www.desertgrove.com reserves the right to modify the price of products offered on the Site at any time and without any further notice.
Prices of the products offered on the Site may differ from the prices, for the same products, offered for sale at www.desertgrove.com's physical places of business.

METHOD OF PAYMENTS/INVOICING

Payment by credit card is the only form of payment that will be accepted for purchases made through the Site. Visa and MasterCard shall be accepted.

CANCELLATION AND REFUND

In order to cancel an order placed through the Site, customer shall send an e-mail to following address 36 hours in advance : web@desertgrove.com or phone, without charge, the following number, +971-4-559-6232.

RESPONSIBILITY

www.desertgrove.com shall not be responsible for not executing any of its obligations towards customer, nor of the damages or loss customer may incur or suffer from, in the event that the nonexecution is a result of force majeure or circumstances beyond www.desertgrove.com's control.

SECURITY AND CONFIDENTIALITY

www.desertgrove.com insures, on a continual basis, protection of the information provided by customer. www.desertgrove.com has installed security devices to insure the confidentiality of the information provided by customer at the time the order is placed. www.desertgrove.com has developed advanced security measures to protect customer from the loss or the unauthorized use of the information that will be transmitted at the time an order is placed, such information will be under the control of www.desertgrove.com, including information related to customer's credit card. www.desertgrove.com's servers are currently using the most advanced transmission technology commonly known as Secure Socket Layers (SSL) which permits a secure transmission of personal information. Furthermore, www.desertgrove.com's servers are protected against fire. Nevertheless, no security device is perfect and customer must understand that there is always a risk that a third party intercepts information, without permission, sent to desertgrove.com. desertgrove.com declines any responsibility for the
foregoing, unless desertgrove.com has been negligent. Please note that in ensuring customer's security, no information regarding customer's credit card is stored in the servers used by desertgrove.com.

DATA BANK

desertgrove.com requires that you transmit your name, address, e-mail address and other information with your consent while purchasing a product or when entering a contest. To the extent possible, desertgrove.com will provide you with the means to verify that the confidential information transmitted is accurate and up-to-date. Customer information allows desertgrove.com to open an account in your name, to process your order, to contact you in the event that you win a prize in a contest, to customize
your shopping experience, if you so authorize us, to send you a customized Newsletter.
desertgrove.com would like to inform you that its advertisers and/or partners do not, at any time, have access to confidential customer information. In addition, desertgrove.com does not sell its lists of users. You always have the option to request from desertgrove.com that you no longer want to receive the Newsletter by so indicating on the necessary form.

LINKS TO OTHER SITES

The Site contains certain links to websites operated by other companies. By connecting to these links, customer will no longer be on the Site. desertgrove.com has no control over the other websites and desertgrove.com shall not be held responsible even if such link is part of the Site. We recommend that customer pays particular attention to the policies contained on those sites with respect to confidential information.

COOKIES

Cookies are small files which are incorporated into customers hard disk from certain web pages contained in this Site. Cookies are harmless; they cannot extract any information from customer's hard disk. Cookies are only used to personalize customer's future use of the Site. This technology does not give desertgrove.com customer's personal information. Please note that customer can change his computer's configuration so that it won't accept any Cookies but in the case of desertgrove.com, these cookies are essential to use the site.

GENERAL

The present contract and documents mentioned herein constitute the entire agreement between desertgrove.com and customer with respect to the object herein. desertgrove.com's failure to insist on the strict application of a particular clause of this contract or its failure to require compliance therewith shall not be interpreted as a renunciation to the application of a particular clause or the exercise of a particular right. In the event that a competent court shall judge a provision contained herein to be null,
invalid or not enforceable, such judgement shall have no impact on the other provisions of the present contract.

SECURITY

Desert Grove takes precautions to protect your personal information online and offline. We employ a variety of technological solutions to ensure the security of transactions on our website. Your information is encrypted and protected using Secure Sockets Layer (SSL) software, in accordance with industry norms. In addition to using SSL encryption to protect your personal information online, we also protect your information offline. All customer information is stored in a restricted area. Only employees who require access to it to fulfill a specific task related to their work (for example, customer service agents and sales representatives) are authorized to access identifiable personal data.

COOKIES

Most online retailers and internet sites use cookies. These consist of data files stored on your computer and transmitted via your internet service provider so that we can make your shopping experience even better. It is possible to de-activate cookies in your browser. If you do so, we will not be able to personalize your shopping session, but you will still be able to navigate on our site.

LINKS

Our site may contain links to other sites. Desert Grove is not responsible for the practices and security of other sites that you visit. If you have any questions about our privacy policy or experience problems with our website, don’t hesitate to send us an email at the following address: web@desertgrove.com , or call us at +971-4-559-6232.

METHOD OF PAYMENT

Desert Grove accepts MasterCard and Visa credit cards.